COVID-19 Guidance: Unified Communications Project for a Global Law Firm

Portfolio Managers around the globe are, quite understandably, reviewing their portfolios and helping their organisations decide which projects should continue and which should be placed on hold. There are many reasons why projects could be placed on hold and one of these is the physical challenges of progressing project delivery tasks whilst the COVID-19 lock-down restrictions are in place. This post looks at an in-flight Roc project and explains the challenges introduced by lockdown and how the project team are overcoming these.

Over the last 12 months, Roc has been providing technical and project management support for the roll-out of Skype for Business (SfB) at a Global law firm. The project is part of a wider digital transformation programme, which will consolidate and upgrade IT infrastructure across Europe, America, Asia, Australia and the Middle East. The project will enable more effective inter-office communication across the firm and introduces a key IT solution into the heart of how the firm operates.

With travel restrictions, limitations on face-to-face interaction and enforced working from home, the COVID-19 pandemic has raised fresh challenges for IT deployment projects. In many cases they have ground to a halt, putting significant strain on business continuity, project finance and resourcing. However, the project team recognised the importance of the solution for the client, the roll-out being one of the many building blocks put in place to nurture greater collaboration across their firm. Desktop video via SfB is a key component of an integrated remote working capability for employees. As well as improving internal and external communication, the project supports a move to a new business continuity operating model, required for times such as the COVID-19 lockdown.

So the project continues apace. Yes, Roc has been limited in the ‘on the ground’ technical support we can provide at offices globally, which was part of the original roll-out plan. However, Roc continues to provide vital remote support for offices who are already working with SfB for their virtual meetings, whether this is through Service Desk ticket response or remediation of the technical environment. Furthermore, where face-to-face training was planned, the team now turn towards arrangements for virtual training.

There are unprecedented numbers of employees working from home, many of whom are now reliant on the SfB platform for their team and client interactions. Therefore, Roc’s continued support is an essential foundation for both normal working practices and business continuity at the firm.

If you would like to know more about how Roc’s integrated solutions can support your business don’t hesitate to get in contact.